When will manufacturing begin?
Manufacturing will begin once all surveys are complete and sent in. We guesstimate that this will be in the beginning of September.
Last updated: July 10, 2022 17:40
When will you begin shipping?
Once all manufactured items have arrived for all surveys, shipping will begin. If your order includes smaller, quicker to produce items like stickers, we will ship those out first.
Last updated: July 10, 2022 17:40
What are Add-Ons?
Add-Ons are items that you can add onto your already current backer rewards. Add-Ons will include exclusive things that weren’t available in the original Kickstarter! Some Add-Ons have funding goals. If those funding goals are reached, the product will be produced. If the funding goal is not reached, you will not be charged for those products.
Last updated: July 10, 2022 17:41
I've moved! Will I be able to change my address?
You will be able to change your address as long as you change the address before the surveys close. Once surveys close, you will not be able to change your address and will need to work shipping out with your local post office. We will try to ship the items quickly to ensure you will not have to worry about this happening, but if there are any concerns, we recommend you ensure your new address is put in before surveys close even if you aren’t fully moved in yet.
Last updated: July 10, 2022 17:43
Do you have any other pin projects I can support?
At this time, we don’t have any Kickstarter projects. However, we do have pins available for purchase at http://top-dog.studio/online-store and you can also order your own customized enamel pins at any time over at http://top-dog.studio/pin-prices with a multitude of add-on features!
Last updated: July 10, 2022 17:44
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.